FAQ

Need help? Email online@spankclothing.ca for any questions or assistance. 

 

Q.  I can't process payments because of the error message "Something's gone wrong. Unable to process the payment because invalid data was supplied with the transaction." What does this mean?

A.  When your payment is declined with that message, it means it was declined due to an address or ZIP code mismatch with the address on file. Please contact your bank or check your address info to match them. 

B. If you live in an apartment make sure to write your address as so: 

Apartment number - your street number and street name. ex: 100-1234 your street

 

Q.  How long does shipping take?

A.  Orders generally take 1 to 3 business days to process and ship. When orders are shipped, you will get email notifications from us! Expect shipping delays around all major holidays. 

 

Q.  Can I return something if it does not fit me?

A.   Yes. You have 14 days after the received date to issue a refund. See our return policy for all the details. 

All Accessories, Bodysuits, Scarves and Sale Items are Final Sale. Shipping is non refundable.

 

Q. I have NOT received my order yet but I already want to make a return. 

A. Please wait until you have received your order. Only then can we issue a return. See our return policy for all the details.

 

Q. Do you ship outside of Canada? 

A. Unfortunately no, but we do ship anywhere within Canada.