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Online Return Policy

If you have any questions, please don't hesitate to contact our Customer Experience team by email: online@spankclothing.ca or here

 

Regular Online Return Policy

Items purchased from Spank Clothing Online Boutique are eligible for a full refund (*exclusion may apply) if contacted online@spankclothing.ca within 14 days of receiving date. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

In email, please provide us these information:

Full Name:

Order Number:

Items You Wish to Return (sku numbers or product name):

Email Invoice (you can forward invoice or send us a screenshot): 

Drop items in-store OR Mailing back:

*For hygiene reasons, bodysuits, accessories and hair accessories may not be returned nor exchanged.

*If returned items do not meet these requirement, Spank Clothing reserves the right to refuse returns that do not meet our return conditions in our sole discretion. 

*In-store and online store return policy is different: please check in-store return policy down below if you are looking for further information.

 

How can I return an item? 

Within 14 days of  receiving your order, please email online@spankclothing.ca with the title ‘Return’. Include your order number and the item you want to return.  All merchandise must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

How long does it take to make a return?

Please allow 1-3 weeks for your item to be shipped back to us. Once we receive the item, please consider 3-5 business days for your account to be refunded.

Can I return an item I bought on sale? 

If you bought something online that was on sale, yes you are able to return it. Any items marked as "Final Sale" are non-returnable.  Any items bought in the store with a sale price will be final sale. 

*All items marked as Final Sale in product descriptions are all non-returnable. Please ensure the product description down below the product pictures.

*All items discounted 50% off or more are all Final Sale. 

Can I return an item if I took off the tags? 

Sorry, all returns must be unworn, unwashed, undamaged, unused, and with all original tags attached. 

*We reserve the right to refuse returns that do not meet our return conditions in our sole discretion. 

What items are non-returnable?

Bodysuits, in-store and online gift cards, scarves, necklaces, earrings and all other accessories are final sale. Items with special promotion and discounted more than 50% could be final sale.

If I return an item will I be refunded for the shipping cost? 

Unfortunately, shipping costs are non-refundable. When we issue your refund we will deduct the shipping cost from your total. 

*If you received free shipping promotion, this policy does not apply to your case.

If I order online can I receive in store credit instead of a refund? 

At this time we can offer in-store credits for online orders Only at Victoria location. Please email your online order or email invoice to online@spankclothing.ca with the subject line ‘Store Credits’. 

Can I exchange items I order online?

We do not offer online exchanges but you can visit in-store and exchange items. If you would like to return your online orders in store, please contact online@spankclothing.ca with the subject line "In-store Exchange". 

Can I return gift cards?

All in-store and e-gift cards are non-returnable. Please check e-Gift Card Policy page to check for details.

Can I return items without contacting by email?

We would appreciate if you can contact us first before you send items back to us due to return request submission. If the returning item does not meet our return policy, we might charge handling fees.

 

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