ONLINE RETURN POLICY
If you have any questions, please don't hesitate to contact our Customer Experience team by email: email@example.com or here
How can I return an item?
Within 14 days of receiving your order, please email firstname.lastname@example.org with the title ‘Return’. Include your order number and the item you want to return. All merchandise must have original price tags attached, unworn, and unwashed.
In email, please provide us these information:
Items You Wish to Return (sku numbers or product name)
Email Invoice (you can forward invoice or send us a screenshot)
How long does it take to make a return?
Please allow 1-3 weeks for your item to be shipped back to us. Once we receive the item, please consider 3-5 business days for your account to be refunded.
Can I return an item I bought on sale?
If you bought something online that was on sale, yes you are able to return it. Any items marked as "Final Sale" are non-returnable. Any items bought in the store with a sale price will be final sale.
*All items marked as Final Sale in product descriptions are all non-returnable. Please ensure the product description down below the product pictures.
*All items discounted 50% off or more are all Final Sale.
Can I return an item if I took off the tags?
Sorry, all returns must be unwashed, unworn, with tags in original condition.
*We reserve the right to refuse returns that do not meet our return conditions in our sole discretion.
What items are non-returnable?
Bodysuits, in-store and online gift cards, scarfs, necklaces, earrings and all other accessories are final sale. Items with special promotion and discounted more than 50% could be final sale.
If I return an item will I be refunded for the shipping cost?
Unfortunately, shipping costs are non-refundable. When we issue your refund we will deduct the shipping cost from your total.
If I order online can I receive in store credit instead of a refund?
At this time we can only offer in-store credits for online orders at our Victoria and Commercial drive location. Please email your online order or email invoice to email@example.com with the subject line ‘Store Credits’.
Can I exchange items I order online?
We do not offer online exchanges but you can visit in-store and exchange items. If you would like to return your online orders in store, please contact firstname.lastname@example.org with the subject line "In-store Exchange".
Can I return gift cards?
All in-store and e-gift cards are non-returnable. Please check e-Gift Card Policy page to check for details.
IN STORE RETURN POLICY
Can I get a refund if I return my purchase?
Unfortunately, we do not offer refunds. You are able to exchange or receive store credits for the amount of your purchase on regular priced items.
What do I need to make a return?
All merchandise must have original price tags attached, unworn, unwashed with original or gift receipt.
How long do I have to make a return?
You have 14 days after you purchase to exchange or receive store credit. After 14 days we are unable to issue a return.
What items are final sale?
All sale items, gift cards, bodysuits, accessories (earrings, scarves etc.) and store credit purchases are final sale.
Do you offer price adjustments?
Unfortunately, we do not issue any price adjustments.