ONLINE RETURN POLICY
If you have any questions, please don't hesitate to contact our Customer Experience team by email: firstname.lastname@example.org or here
We understand all customers placed orders with us confirmed and agreed our return policies: we expect customers to go over with those policies before purchasing. We will give you instructions based on our policies and your agreement!
How can I return an item?
Within 14 days of receiving your order, please email email@example.com with the title ‘Return’. Include your order number and the item you want to return. All merchandise must have original price tags attached, unworn, and unwashed.
In email, please provide us these information:
Items You Wish to Return (sku numbers or product name):
Email Invoice (you can forward invoice or send us a screenshot):
Drop items in-store OR Mailing back:
How long does it take to make a return?
Please allow 1-3 weeks for your item to be shipped back to us. Once we receive the item, please consider 3-5 business days for your account to be refunded.
Can I return an item I bought on sale?
If you bought something online that was on sale, yes you are able to return it. Any items marked as "Final Sale" are non-returnable. Any items bought in the store with a sale price will be final sale.
*All items marked as Final Sale in product descriptions are all non-returnable. Please ensure the product description down below the product pictures.
*All items discounted 50% off or more are all Final Sale.
Can I return an item if I took off the tags?
Sorry, all returns must be unwashed, unworn, with tags in original condition.
*We reserve the right to refuse returns that do not meet our return conditions in our sole discretion.
What items are non-returnable?
Bodysuits, in-store and online gift cards, scarves, necklaces, earrings and all other accessories are final sale. Items with special promotion and discounted more than 50% could be final sale.
If I return an item will I be refunded for the shipping cost?
Unfortunately, shipping costs are non-refundable. When we issue your refund we will deduct the shipping cost from your total.
If I order online can I receive in store credit instead of a refund?
At this time we can offer in-store credits for online orders Only at Victoria location. Please email your online order or email invoice to firstname.lastname@example.org with the subject line ‘Store Credits’.
Can I exchange items I order online?
We do not offer online exchanges but you can visit in-store and exchange items. If you would like to return your online orders in store, please contact email@example.com with the subject line "In-store Exchange".
Can I return gift cards?
All in-store and e-gift cards are non-returnable. Please check e-Gift Card Policy page to check for details.
IN STORE RETURN POLICY
Can I get a refund if I return my purchase?
Unfortunately, we do not offer refunds. You are able to exchange or receive store credits for the amount of your purchase on regular priced items within 14 days from the purchase date.
What do I need to make a return?
All merchandise must have original price tags attached, unworn, unwashed with original or gift receipt.
How long do I have to make a return?
You have 14 days after you purchase to exchange or receive store credit. After 14 days we are unable to issue a return.
What items are final sale?
All sale items, gift cards, bodysuits, accessories (earrings, scarves etc.) and store credit purchases are final sale.
Do you offer price adjustments?
Unfortunately, we do not issue any price adjustments.
I bought an item months ago, but it is still in original condition: unworn, unwashed and tag attached. Can I return it?
As our in-store return policy states, we are not able to accept any returns that do not meet the requirement.
*If you are not able to make your visit to our store within 14 days for certain reasons, please call your closest location before you go over the due date! We are more than happy to discuss what we can do the best for you!