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Shipping & Return Policy

Online Return Policy:

Within 14 days of the shipping date, you can receive a refund to the original method of payment on regular priced merchandise. Original receipt required, unworn, unwashed with price tags attached.

The shipping cost of returning an item back to us will be deducted from the amount refunded.

All returns must be approved first by our customer service team within 14 days of the shipping date.

All return claims can be sent to online@spankclothing.ca for approval (Subject Line: Return).

Once the return is approved, you will be notified via e-mail to ship back your items.

Please allow 1-2 weeks for your return to be processed, and received.

At Victoria and Commercial Drive locations, we offer store credits for online purchases, and online/email invoice is required to complete this process.  Please contact online@spankclothing.ca for approval with the subject line, "Store Credits".

All Accessories, Bodysuits, Scarves and Sale ItemFinal Sale.s are 

Shipping is non refundable.

 

Online Christmas Gift Return Policy

If you are buying items for a gift, please let us know it is a gift with the note. 

All sales items, bodysuits, and scarves are FINAL SALE.

Regular-priced, price-tag attached, unworn and unwashed items could be returned for a refund.

We accept returns until January 10th, 2021 for online gift purchases. If you wish to return items, please contact online@spankclothing.ca with the subject line "Gift Return". 

 

In Store Return Policy: If you are not satisfied with your purchase, you may return any regular-priced, unworn, unwashed merchandise with price tags attached, and with the original or gift receipt within 14 days of your purchase for an EXCHANGE or STORE CREDIT.

All sale items, bodysuits, accessories (earrings, scarves etc.) or store credit purchases are FINAL SALE. NO EXCHANGES OR CREDIT.

Regular-priced items purchased online can only be EXCHANGED  in store. We are unable to offer store credit or refunds on these purchases in store.

 

In-store Christmas Gift Return Policy

If you are buying items as a gift for others, please let the sale associate know first in order to issue gift receipts. 

If you would like to exchange or return a gift, you may return any regular-priced, unworn, unwashed merchandise with price tags attached, and with the original or gift receipt until January 7th, 2021 for an EXCHANGE or STORE CREDIT.

All sale items, bodysuits, accessories (earrings, scarves etc.) or store credit purchases are FINAL SALE. NO EXCHANGES OR CREDIT.

On December 26th and 27th, 2020, we do NOT accept any returns nor exchanges.